Cancellation and Refunds
Last updated 2026. Plain language, no legal maze.
Cancelling your plan
You can cancel any time by writing to hello@goodreply.in from your account email. Your plan stays active until the end of the period you have already paid for, and you keep your remaining credits.
Plan refunds
If you cancel within 7 days of a new plan purchase and have used fewer than 10 credits in that period, we refund the plan payment in full. After 7 days, plan payments are non-refundable, but you keep access until the period ends.
Credit top-up refunds
Unused credits from a top-up pack can be refunded within 7 days of purchase. Credits that have already been spent on research, outreach, or AI replies cannot be refunded.
Free credits
The 15 welcome credits given at signup are free and carry no cash value, so they are not refundable or transferable.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 10 business days. We will confirm by email once it is processed.
Contact
To cancel or request a refund, write to hello@goodreply.in with your account email and we will take care of it.